I paid with M-Pesa — what’s next?
Submit the transaction code on the payment page. Status becomes “awaiting approval.” We verify, then activate and place cPanel details in your dashboard.
Support
Guides for the moments that matter — first login, connecting a domain, finding hosting credentials, and getting a human when self-serve isn’t enough. Start here before you wait in a queue.
Most hosting questions fall into a few buckets: ordering and M-Pesa payment, DNS and going live, cPanel basics, email, or renewals. Use the cards below to jump to the right area. If you already have an account, your dashboard tickets are the best place for issues tied to a specific order.
Order flow, payment submission, and what “awaiting approval” means.
Nameservers, A records, and going live without guessing.
What you get with each plan: SSL, email, databases, and backups.
Moving an existing site or mailbox to Cytolab.
Uptime practices and how to report an incident.
Send a ticket with your order number for faster help.
Short answers for the questions we hear every week.
Submit the transaction code on the payment page. Status becomes “awaiting approval.” We verify, then activate and place cPanel details in your dashboard.
DNS takes time. Confirm nameservers match your dashboard, wait for propagation, then clear cache. If hours pass with no change, open a ticket with screenshots.
Customer dashboard → My Packages → open the order. Active packages show cPanel URL, username, password, and nameservers.