Help
Quick answers about ordering, M-Pesa payments, activation, domains, email, and managing your hosting on Cytolab. Still stuck? Open a ticket from your dashboard or contact support with your order number.
Choose a plan on the Hosting page, sign in or create an account, enter your domain at checkout, apply a coupon if you have one, then submit M-Pesa or bank payment details. We’ll activate after verification.
After payment is verified and an admin approves your order, credentials appear on your package page in the customer dashboard — including URL, username, password, and nameservers.
Yes. Enter it during checkout, then update nameservers at your registrar once we provide them. See the Domains page for a step-by-step checklist.
M-Pesa (recommended), Airtel Money, and bank transfer. Use your order number as the account reference, then submit the transaction code on the payment page. Duplicate codes are rejected automatically.
Yes. SSL is included with active packages so you can serve your site over HTTPS once DNS points to Cytolab.
Yes. Eligible shared hosting plans include a 30-day money-back window from activation. Contact support with your order number to request a review.
In most cases yes — free migration help is available for typical WordPress and PHP sites. Open the migration page or contact support with your current host and site type.
Yes. Enter your domain at checkout, then update nameservers once we activate hosting. You can also submit a domain interest form if you want help with registration.
Open your package in the dashboard and click Renew to create a renewal order. Complete payment as usual. We also send reminder notifications before expiry (14, 7, and 1 day windows).
Yes — if you have a coupon code, enter it at checkout. Try promotional codes when available (for example seeded demo codes like LAUNCH20). Agency partners can also use the affiliate/referral program.
Use the contact form, WhatsApp/phone, email support, or open a ticket from your customer dashboard. Always include your order number (starts with CYT-) for faster help.
Yes — we size VPS after a short consultation so you get the right resources. Start on shared hosting if you’re unsure; upgrade when traffic or custom software demands it.