Contact

We’re here to help

Sales questions, migration planning, billing checks, or an active order — send a message and include your order number when you have one. Clear details get faster answers.

Talk to people who understand Kenyan hosting workflows

Whether you’re choosing between Starter and Growth, stuck on nameservers, or waiting on M-Pesa verification — reach out. We route sales, billing, technical, and migration topics so the right person can respond.

Logged-in customers can also open tickets from the dashboard for order-linked issues. Use this form if you’re not signed in yet, or prefer email-style contact.

Send a message

Direct channels

Email: support@cytolabkenya.com

Phone / WhatsApp: +25472254573

Typical reply window: within one business day. Include your order number (CYT-…).

Faster answers

Browse the FAQ
Open the help center
Check network status
Read migration steps

What to include

Order number if you have one
Domain name related to the issue
Screenshots of errors when possible
Whether the issue is site, email, DNS, or billing